FAQs

Below is a list of our most frequently asked questions. Should your question not be listed below, please contact us and we would be happy to help you!

 

Can I add more birthstones or letters to my item at a later date?

Absolutely! We are happy to add birthstones or letters to your item as your family grows! We have created a product page where you can let us know your original order information and the new layout of your design. After you purchase the additional stones or letters, we will email you a return label for you to send us your item for the alteration. The cost includes insured shipping both ways as well as labor and materials. Please click here to make your selection! 

I received my necklace and would like it to be longer, what are my options?

We certainly would like you to feel comfortable in your necklace! You have 2 different options for making your necklace longer. You can purchase a chain extender or we can make design alterations to your piece. If you would like us to make your necklace (or bracelet) longer, please click here to make your alterations! 

 

Can I make my necklace shorter?

To make your necklace shorter, the cost is $30 which includes insured shipping both ways. Please contact us and we will send you a return label to get your alteration started.

How do I determine which length necklace to purchase?

Necklace length mostly depends on body build. Typically, for a slender or petite woman, 16" falls just on the collar bone and is ideal for everyday use. For more of a choker look on a slender woman, 15" is best. For athletic and larger builds, 18" is most popular for everyday use. For a longer look and/or for wider necks, 20" is most comfortable. As we mentioned above, we are happy to make your necklace longer after purchase but it is more cost effective to make a necklace shorter, rather than longer so it's best to be safe and purchase one size up if you are not sure. 

How do I know what length bracelet to purchase?

If the bracelet is a gift and you do not want to ask the recipient to measure her wrist, keep in mind that 6.5" is a small, 7" is a medium and 7.5" is a large. Each size has an additional 1/2" chain extender attached to leave some wiggle room. 

If you would like to measure your wrist, we suggest using a string to measure. If you do not have string, you can even use dental floss. Wrap the string around the widest part of your wrist, just above the wrist bone. Measure the length of the string with a ruler. Take that measurement and add about 1/4 of an inch for the optimal length. So, if your wrist measures 6 3/4", 7" would be ideal. You can determine if you would like to go bigger or if the 1/2" extender is ample. Some people prefer a more fitted bracelet while others prefer it loose. 
Can I have a custom length made in a bracelet or necklace?
Yes! On occasion, we get requests for lengths that we do not offer. Please contact us and we will let you know what is possible and what the cost with be. 
What is the best way to determine my ring size?
Our best advice to determine ring size is to order one of our free ring sizers! We mail them them out to you on the next business day.  Please limit one ring sizer per customer. Order a ring sizer here.
If we have a ring in stock that is not in your size, we will size that ring free of charge before shipping. If you order a ring and receive it and then determine that it is not the correct size, we charge $35 to resize your ring, which includes insured shipping both directions. 
What size are your gemstones in the Birthstone Collection?
The gemstones we use in our Birthstone items are 4mm. They are just a little larger than 1/8". 

Are your gemstones real?
We proudly use natural and sustainably grown gemstones. The gemstones that are sustainably grown are rubies, emeralds and sapphires. Our sustainably grown stones are lab grown, they are clones of actual stones, they are not synthetic. All of the other birthstones we use are mined from the earth. 
Is the gold you use real?
Yes, we use solid 14k yellow gold and white gold for our Personalized Birthstone Collection. Learn about our ethics and practices for using recycled gold here. 

 

I am sending a gift, how does the jewelry come?

All of our items come delivered in a gift box with a ribbon and includes a luxurious pouch that is perfect for travel. We do not include any paper receipts or invoices. All of the transaction information is digital. If you would like us to include a complimentary, handwritten gift note, please include the message in the "special instructions" section at checkout. 

If this is an international order, please note that we do need to include a brief description for customs purposes.

Are the letter necklaces available in white gold?

We are currently in the process of developing out popular yellow gold letter pieces in white gold. We do not currently have a launch date available. Subscribe to our newsletter for updates!

We can also create a custom mixed-metal piece for you with white gold chain and birthstones, and yellow gold letters. At checkout, under "Special Order Instructions" please note that you would like white gold chain with yellow gold letters, or email us at info@haverhillcollection.com

Do you ship internationally?

Yes, we ship anywhere worldwide. You will see different shipping options based on your address when you check out. Shipping times vary based on the destination country. International orders are final sale and cannot be returned. 

 

 

What is your warranty and returns policy?
Please visit our Returns Policy & Product Warranty page