FAQ

Our customer service representatives are available Monday through Friday, 9 a.m. to 7 p.m., and Saturday, 10 a.m. to 7 p.m., Eastern time. Please note that our studio is closed on all bank holidays.

Our company has been in business since 2013. You can read more about our journey here.

Yes! You can subscribe to our newsletter here to stay up-to-date on all of our new releases, promotions and styling tips, and you will receive an email with a code for 10% off of your first order when you subscribe.

We are an online retailer and do not have a brick and mortar showroom at this time.

Yes, we use solid 14k yellow and white gold. Learn about our ethics and practices for using recycled gold here.

Yes! Contact us, and our customer service representatives will happily look into the available options for your custom design.

Yes! If you need a specific ring size or necklace length that is not available on our site, Contact us and our customer service representatives will let you know the available options and the associated costs.

We use a mix of gemstone sizes in our collections. Visit our sizing guide for a printable side by side illustration of our gemstones. Be sure to select Imperial or Metric, and adjust your printer's settings to print the guide to scale.

You can use the Shipping Estimator on the product page to get an estimated delivery date. Our jewelry ships out in 1 - 4 business days, depending on the production time. For the exact production time, please check the item's product page. The delivery date depends on your chosen shipping method. UPS Ground takes approximately 1 - 5 business days to arrive. Faster shipping options are available at checkout. We offer UPS 2nd Day Air® and Next Day Air®.

Our production team works very hard to get your order made as quickly as possible. If you need to change or cancel your order, please contact us within an hour of placing your order. Cancellations made after the one hour window may be subject to a cancellation fee.

Our production team works very hard to get your order made as quickly as possible. If you need to change your order, please contact us within an hour of placing your order. Please note, if your piece is already in production, there may be a small change fee, and the shipping date may also be affected. If you have already received your order and need to make a change, contact us to discuss the best options to alter or exchange your order.

Yes! Contact us with the items you are interested in and the quantity, and our customer service representatives will happily help you.

We want your HAVERHILL jewelry to be a perfect fit. Contact us within the first 30 days from delivery and they will help you get the correct size. Ready to Ship jewelry can easily be exchanged for the correct length. For Personalized jewelry, we can alter the length, you will just need to pay for any added materials and round trip shipping.

When sending in your jewelry for an alteration, please package it as follows: Please place your jewelry in a clear Ziploc bag to protect it and prevent it from tangling. Place your necklace or bracelet in the bag with the clasp closed and hanging outside the bag. Seal the bag inside a small padded envelope or small box. Print your return label and attach it to the package. Cover any existing labels. Give the package to the carrier identified on the label. Please keep the original gift box, pouch and polishing cloth. Do not mail them back to us.

Yes! You can place an alterations order here, or contact us to add stones to your Classic or Grand Birthstone Stud Earrings.

Yes! You can place an alterations order here, and select the length of chain to add. For reference, turning a 6" bracelet into a 15" necklace requires an addition of 9" of chain. If you would like a size that is not listed on the alterations page, please contact us.

Yes, we ship worldwide with UPS. Shipping times vary depending on the destination country. Please note that international orders are final sale.

As soon as your order is packaged, the tracking information is automatically sent to the email used to place the order. Once the courier scans your package into their system, the tracking information will be updated. This may take a few hours to update. If you did not receive a shipping confirmation email, contact us and our customer service representatives will be happy to help you.

Signatures are required on any order over $500. Please contact us if you have additional questions.

Yes. Please contact us before placing your order and our customer service representatives will determine shipping costs.

Please contact us with the order number to request a return label. Please note our return policy here. We will send a return label and shipping instructions to your email address. Please include all original packaging (gift box, pouch and card) with the jewelry in a padded envelope and attach the return label to the outside. Our padded mailing envelopes can be reused to send the order back to us. You can drop off the return package at a UPS drop box or at your local UPS Store.

Please include all original packaging (box, pouch, card) in a padded envelope or a small box with the return label on the outside.

Our customer service representatives typically process returns the day after your package arrives at our studio. Once your refund is processed, it takes approximately 3-5 business days for the funds to return to your account. Refunds are processed to the original form of payment. Please note that your original shipping fee is not refundable.

We are only able to issue a refund to the card used to make the purchase. If the item was a gift and you would like to exchange it for something else on our website, contact us and our customer service representatives and can help with the exchange. We are unable to issue a refund to a different form of payment than the one used to make the purchase.

Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage. Contact us for more information.

Yes. Depending on the type of repair needed, a fee may apply. Contact us and our customer service representatives will be happy to assist you.

Contact us with the order number found on the outside of the package, and our customer service representatives will be happy to discuss your options. Exchanges are limited to one per order.

Exchanges typically ship out within 3 business days after we receive and inspect the original order in our studio.

Contact us with your order number or customer's name, and our customer service representatives will be happy to discuss your options. Exchanges are limited to one per order.

All of our jewelry is wrapped in our signature HAVERHILL gift box and includes a luxurious pouch. The gift box is tied with a ribbon and wrapped in tissue paper. We do not include any paper receipts or invoices in the package, so no worries about spoiling a surprise gift! All transaction information is sent electronically to the email address used to place the order. If you would like us to include a complimentary gift note, please include the message in the "Add Gift Note" section at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

Yes! You will be given the opportunity to write a personalized gift message when you check out. Click the "Add Gift Note" button to write your message. If you would like to add a personalized message after you have placed your order, contact us and our customer service representatives will accommodate your request, depending on where your order is in the packaging process.

No, we do not include a receipt in the package. All of our receipts are digital, and can be found in the order confirmation email. If you are sending a gift, we encourage you to leave a gift note for the recipient. You can do so in the "Add Gift Note" box at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

Lucky you! Find the order number located on the shipping label, and contact us for more information.

Simply enter the code in the box marked "Gift Card or discount code" at checkout. The value of your gift card will be automatically deducted from your order. If a balance is owed, you can use a credit card or another form of payment. Kindly note that you can only use one gift card per transaction. HAVERHILL gift cards can only be used in the currency it was purchased in.

Yes. We offer financing through Affirm. You can find more information about Affirm here.

Subscribe to our newsletter and follow us on social media to stay up-to-date on all of our promotions, new releases and styling tips. You can find us on Instagram and Facebook.

We accept Visa gift cards only if the amount on the card is greater than the transaction total. We cannot process split payments with Visa gift cards and another form of payment. Please note, if you return an item purchased on a Visa gift card for a refund, the refunded amount will go back on to the Visa gift card.

We offer lots of hints to help you find the perfect fit for necklaces in our Sizing Guide.

The best way to determine your ring size is to order a free ring sizer. For more detailed information, explore our Sizing Guide, where you can find our printable ring sizer.

With proper care, your sterling silver will retain its beauty and character for many generations to come. However, silver that is regularly used typically needs less care. Haverhill encourages you to wear your silver every day. Gently use a soft polishing cloth when you remove your jewelry to enhance the luster. Sterling silver oxidizes over time, especially when exposed to salt or chlorinated water. In addition, chemical substances can be corrosive to silver, including perfumes, lotions and cosmetics.

Our gemstones are sustainably sourced through natural mining or laboratory growth. To keep your gemstones clean and sparkly, safely clean them with a non-abrasive jewelry cleaner or with a dish soap and water mix. Do not let your items glide across any hard surfaces as this can scratch the gemstones.

When you take off your fine jewelry, store it in the jewelry pouch or jewelry box.

No. Jewelry polishing cloths provided by Haverhill are not washable.

There are so many fun ways to arrange birthstones! Some popular ways to arrange them are: - Oldest child/sibling to youngest child/sibling - Surrounding the children's birthstones with the parents' birthstones on either side - Accenting the family's birthstones with a neutral gemstone like White Topaz or Moonstone There are other creative ways to use birthstones outside of their intended month. - Create a fun ombre or gradient design by arranging birthstones in the same color family from dark to light - Alternate dark and light bithstones for a balanced design Contact us if you would like help choosing a birthstone arrangement. Our customer service representatives love helping create your designs!

Absolutely! Mixing and matching your favorite pieces in yellow gold, white gold and sterling silver allows you to add a pop of interest and to create your own style. The trick is to be intentional with your choices. Try matching the birthstones in your layered Bayberry bracelets to match the birthstones in a stack of Rosecliff rings, but alternate metals. Making sure the pieces have a similar style is more important to the overall look than the color of the metal.

Our wish list is a convenient way for you to keep track of the special pieces you have found. It allows you to keep track of all of your favorites and shopping activity whether you're on your computer, phone or tablet. You won't have to waste time searching all over again for that item you loved on your phone the other day - it's all here in one place! You can access your wish list by clicking here.

Thank you for your interest! We are not offering wholesale accounts at this time. Please contact us if you have any questions.