Below is a list of our most frequently asked questions. Should your question not be listed below, please contact us and we would be happy to help you!
Can I add more birthstones or letters to my item at a later date?
Absolutely! We are happy to add birthstones or letters to your item as your family grows! We have created a product page where you can let us know your original order information and the new layout of your design. After you purchase the additional stones or letters, we will email you a return label for you to send us your item for the alteration. The cost includes insured shipping both ways as well as labor and materials. Please click here to make your selection!
I received my necklace and would like it to be longer, what are my options?
We certainly would like you to feel comfortable in your necklace! You have 2 different options for making your necklace longer. You can purchase a chain extender or we can make design alterations to your piece. If you would like us to make your necklace (or bracelet) longer, please click here to make your alterations!
Can I make my necklace shorter?
To make your necklace shorter, the cost is $30 which includes insured shipping both ways. Please contact us and we will send you a return label to get your alteration started.
How do I determine which length necklace to purchase?
Necklace length mostly depends on body build. Typically, for a slender or petite woman, 16" falls just on the collar bone and is ideal for everyday use. For more of a choker look on a slender woman, 15" is best. For athletic and larger builds, 18" is most popular for everyday use. For a longer look and/or for wider necks, 20" is most comfortable. As we mentioned above, we are happy to make your necklace longer after purchase but it is more cost effective to make a necklace shorter, rather than longer so it's best to be safe and purchase one size up if you are not sure.
If the bracelet is a gift and you do not want to ask the recipient to measure her wrist, keep in mind that 6.5" is a small, 7" is a medium and 7.5" is a large. Each size has an additional 1/2" chain extender attached to leave some wiggle room.
I am sending a gift, how does the jewelry come?
All of our items come delivered in a gift box with a ribbon and includes a luxurious pouch that is perfect for travel. We do not include any paper receipts or invoices. All of the transaction information is digital. If you would like us to include a complimentary, handwritten gift note, please include the message in the "special instructions" section at checkout.
If this is an international order, please note that we do need to include a brief description for customs purposes.
Are the letter necklaces available in white gold?
We are currently in the process of developing out popular yellow gold letter pieces in white gold. We do not currently have a launch date available. Subscribe to our newsletter for updates!
We can also create a custom mixed-metal piece for you with white gold chain and birthstones, and yellow gold letters. At checkout, under "Special Order Instructions" please note that you would like white gold chain with yellow gold letters, or email us at firstname.lastname@example.org
Do you ship internationally?