Returns Policy & Product Warranty
If you wish to return an item, please email us at email@example.com and include your name and order number. We will email you a return label. Please print and tape the label to a small box. Please return the item in its original packaging (box and pouch). As soon as we receive the item, we will inspect it, then process a refund to the account from which it was paid (Exceptions apply. See “Exceptions” above). You will receive an email confirmation of the refund. It usually takes between three and five business days for the money to return to your account.
If an item is purchased in person at a HAVERHILL trunk show, a public event or a charity event, the item can be exchanged within 30 days from the date of purchase for store credit only.
In the rare instance that an item arrives damaged, please notify us at firstname.lastname@example.org within 48 hours of delivery.
The HAVERHILL two year warranty covers basic repairs and manufacturing defects for two years. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a HAVERHILL authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty.
Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage.