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Returns Policy & Product Warranty

RETURNS

In the rare instance that an item arrives damaged, please notify us at assistance@haverhill.com within 48 hours of delivery. 

In Stock Items

This item can be returned for a full refund or exchange for store credit, after inspection of the item. Must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.

Please note that in stock items from our Shop For Good collections are not returnable.

Made to Order Items

This item can be returned for a full refund or exchange for store credit, after inspection of the item. Must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.

Personalized Items

All items from the Personalized Birthstone Collection and Personalized Letter Collection are custom-made to order. If you wish to return a Personalized item, we charge a 30% restocking fee after inspection of the item. 

Please double check that your letter and/or stone choice and length are correct before purchase.

Must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.

Feel free to contact us with any questions or concerns.

Design Alterations

Once an item has been altered with a Design Alteration, it is final sale and not eligible for a refund.

 

WARRANTY

The HAVERHILL two year warranty covers basic repairs and manufacturing defects for two years. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a HAVERHILL authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty. 

Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage.

If your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your HAVERHILL jewelry.