FAQ
Have any questions?
Product Care
How do I care for my gold jewelry?
Solid 14k gold items will not oxidize or tarnish under normal conditions. To keep your 14k gold piece in good shape, you can safely clean it with a non-abrasive jewelry cleaner or with a dish soap and water mix. After cleaning, be sure to rinse completely and blot dry with a chamois cloth. Avoid extreme heat and open flame. Do not use cream-based jewelry cleaners on gold as they may contain harsh abrasives that will scratch the surface of the gold.
How do I care for my silver jewelry?
With proper care, your sterling silver will retain its beauty and character for many generations to come. However, silver that is regularly used typically needs less care. Haverhill encourages you to wear your silver every day. Gently use a soft polishing cloth when you remove your jewelry to enhance the luster. Sterling silver oxidizes over time, especially when exposed to salt or chlorinated water. In addition, chemical substances can be corrosive to silver, including perfumes, lotions and cosmetics.
How do I care for my jewelry with stones?
Our gemstones are sustainably sourced through natural mining or laboratory growth. To keep your gemstones clean and sparkly, safely clean them with a non-abrasive jewelry cleaner or with a dish soap and water mix. Do not let your items glide across any hard surfaces as this can scratch the gemstones.
How should I store my jewelry?
When you take off your fine jewelry, store it in the jewelry pouch or jewelry box.
Is my jewelry polishing cloth washable?
No. Jewelry polishing cloths provided by Haverhill are not washable.
How do I prevent my gold jewelry from fading?
Our solid 14k gold items will not oxidize or tarnish under normal conditions.
The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.
CUSTOMER CARE
Answers to all your questions, plus concierge service to help you create the perfect piece.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.
