Learn About Returns & Warranty
For Peace of Mind
We understand life happens, but you can rest assured that we’re here to help. Our two-year warranty and easy returns with free shipping allow you to order with confidence.
Returns
In the rare instance that an item arrives damaged, please notify us at assistance@haverhill.com within 48 hours of delivery.
Items must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.
Please note that international orders are final sale.
We offer an extended return window for Holiday gift purchases of 45 days from the date of delivery. Please contact us if you need assistance.
PERSONALIZED ITEMS
All personalized items are custom-made to order. With the exception of the Warren Collection, personalized items can be returned for store credit, which can be applied to items of equal or greater value, or refunded less a 30% restocking fee after inspection of the item. Personalized items from the Warren Collection can be returned for store credit only. Please double check that your design is correct before making your purchase.
IN STOCK ITEMS
In stock items can be returned for a full refund or exchanged for store credit, after inspection of the item.
SHOP FOR GOOD ITEMS
Items from Shop for Good collections can be returned for store credit or a refund, less the donation that was made to the applicable charitable organization.
DESIGN ALTERATIONS
Once an item has been altered with a Design Alteration, it is final sale and not eligible for a refund.
Warranty
The HAVERHILL two year warranty covers basic repairs and manufacturing defects for two years. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a HAVERHILL authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty.
Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage.
If your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your HAVERHILL jewelry.