In the rare instance that an item arrives damaged, please notify us at assistance@haverhill.com within 48
hours of delivery.
PERSONALIZED ITEMS
All personalized items are custom-made to order. If you wish to return a personalized item, we charge a
30% restocking fee after inspection of the item. Please double check that your design is correct before
purchase.
Personalized items must be returned within 30 days from the date of delivery. Once you receive the return
authorization and label, you have 10 days to ship it back to our studio.
Please note, we offer an extended return window for Holiday gift purchases of 45 days from the date of
delivery. Please contact us if you need assistance.
IN STOCK ITEMS
In stock items can be returned for a full refund or exchanged for store credit, after inspection of the item. In stock items must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.
Please note, we offer an extended return window for Holiday gift purchases of 45 days from the date of delivery. Please contact us if you need assistance.
MADE TO ORDER ITEMS
Made to order items can be returned for a full refund or exchanged for store credit, after inspection of the item. Made to order items must be returned within 30 days from the date of delivery. Once you receive the return authorization and label, you have 10 days to ship it back to our studio.
Please note, we offer an extended return window for Holiday gift purchases of 45 days from the date of delivery. Please contact us if you need assistance.
SHOP FOR GOOD ITEMS
All items from our Shop For Good collections are not returnable.
DESIGN ALTERATIONS
Once an item has been altered with a Design Alteration, it is final sale and not eligible for a refund.