We can add stones, letters or chain length to existing Haverhill Collection jewelry only. If you would like to purchase a Haverhill Collection piece of your own, you can start by visiting our Birthstone Collection or Letters Collection.
What happens next? After we process your order, we will send you an email confirming your order and another email containing your return shipping label. Upon receipt of your item(s), we will make your requested alterations and return it to you once completed.
Send us your items with care. The best way to secure necklaces/bracelets inside the box is to place them separately in their own resealable bags with the clasps placed on the outside of the closures. This prevents them from becoming tangled in transit.
Please note: The initial $45 fee listed above includes labor and shipping cost.
All items from the Personalized Birthstone Collection and Personalized Letter Collection (Initials, Names, and Words) are custom-made to order. If you wish to return a Personalized item, we charge a 30% restocking fee after inspection of the item. The item must be returned within 30 days from the date of purchase. Please double check your choices of the letters and stones as well as the length. Feel free to contact us with any questions or concerns.
This is a service to rebuild your existing Haverhill Collection piece, if you wish to only purchase a Chain Extender, please click here.