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FAQ

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Returns

What is HAVERHILL's return policy?

We accept returns for items within 30 calendar days of the order's delivery date. To be eligible for a refund, the item must be returned in its original, unworn condition. Once you receive the return authorization and label, you have 10 days to ship it back to our studio. Please note that international orders are final sale. Please check the "Return Policy" tab on the product page for return information on that particular product. We offer an extended return window for Holiday gift purchases of 45 days from the date of delivery.

How do I start a return?

Please contact us with the order number to request a return label. Please note our return policy here. We will send a return label and shipping instructions to your email address. Please include all original packaging (gift box, pouch and card) with the jewelry in a padded envelope and attach the return label to the outside. You can drop off the return package at a UPS drop box or at your local UPS Store.

How do I package my return?

Please include all original packaging (box, pouch, card) in a padded envelope or a small box with the return label on the outside.

When will I receive a refund?

Our customer service representatives typically process returns the day after your package arrives at our studio. Once your refund is processed, it takes approximately 3-5 business days for the funds to return to your account. Refunds are processed to the original form of payment. Please note that your original shipping fee is not refundable.

I want to return a gift I received. Will I get the refund?

We are only able to issue a refund to the card used to make the purchase. If the item was a gift and you would like to exchange it for something else on our website, contact us and our customer service representatives and can help with the exchange. We are unable to issue a refund to a different form of payment than the one used to make the purchase.

What do I do if my jewelry is defective or I received the wrong order?

All of our jewelry goes through multiple inspection points, but sometimes something slips through. Please contact us at with your order number and a photo of the defective or incorrect piece. Our customer service representatives will be happy to help resolve the issue. We stand behind our jewelry with a two year warranty so we will make sure we get it right!