FAQ
Have any questions?
Warranty
Yes. We cover basic repairs and manufacturing defects for two years from the date of purchase. Please retain your confirmation email or receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a HAVERHILL authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty, but we are happy to repair it for you. Similarly, if your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your HAVERHILL jewelry. Contact us for more information.
Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage. Contact us for more information.
Yes. Depending on the type of repair needed, a fee may apply. Contact us and our customer service representatives will be happy to assist you.
The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.
CUSTOMER CARE
Answers to all your questions, plus concierge service to help you create the perfect piece.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.
