FAQ

All of our orders are shipped with UPS or FedEx. Orders over $500 require a signature upon delivery. Please contact us if you have additional questions.

Yes, we ship worldwide with UPS or FedEx. Shipping times vary depending on the destination country. Please note that international orders are final sale.

As soon as your order is packaged, the tracking information is automatically sent to the email used to place the order. Once the courier scans your package into their system, the tracking information will be updated. This may take a few hours to update. If you did not receive a shipping confirmation email, contact us and our customer service representatives will be happy to help you.

Signatures are required on any order over $500. Please contact us if you have additional questions.

Yes. Please contact us before placing your order and our customer service representatives will determine shipping costs.

All orders over $150 come with free UPS Ground shipping in the US. We are unable to ship to PO Boxes. Orders over $500 require a signature upon delivery. Please contact us if you have additional questions.

Please check your shipping confirmation email for the tracking number to track your package. If your package has been marked as "delivered" but you have not received it yet, please check if someone at your address has accepted the package or if it was left with a neighbor. Also check for a note of attempted delivery on your door or in your mailbox. If you did not receive a shipping confirmation email, or if you cannot locate your package, please contact us with your order number and our customer service representatives will assist you.

Yes we can! Enter your recipient's address under the Shipping Information step at checkout. If you need to update the shipping address after you have placed an order, please contact us as soon as possible.

At this time, we do not ship to PO Boxes. We only ship to residential or commercial addresses. Orders over $500 require a signature upon delivery. Please contact us if you have additional questions.

Contact us with your order number, and our customer service representatives will be happy to discuss your options, depending on where your order is in the production queue.

Our jewelry is made to order in 1 - 4 business days. You can select the shipping method at checkout. For more information about shipping, click here.

We are closed for all Federal Bank Holidays. Normal production and shipping schedules resume on the next business day.

No. We are closed for all Federal Bank Holidays. Normal production and shipping schedules resume on the next business day.