What is the HAVERHILL Near & Dear program? How does it work?

The <a href="https://haverhill.com/">HAVERHILL</a> Near & Dear program is a points-based program through which our valued customers (like you!) earn points and benefits when shopping at haverhill.com. Your points unlock tiered benefits and can be redeemed for rewards. This is just another way for us to say thank you to our customers and show how much we appreciate your loyalty.

Who is eligible to join?

HAVERHILL loyalty program is available to individuals who are at least 18 years of age or older and who provide and maintain a valid email address.

What happens to any points, benefits, or rewards I have earned if my membership in the program is terminated or expires?

Points, benefits, and rewards have no cash value and cannot be redeemed if your membership in the program terminates or expires.

Signing up is easy! Simply <a href="https://haverhill.com/account/register">click here</a> to create an account by entering your name, email, and password. If you currently have an account or email subscription with us - you’ve already been enrolled in our Near & Dear program - so you can kick back, sign in, and start earning rewards!

I already have a HAVERHILL account, do I need to create a new one?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Is there a cost to join?

There is no cost to join! Register now to start earning rewards on every purchase.

Do my rewards, benefits, and points have any cash value?

Rewards, benefits, and points do not have any cash value.

How do I update my information?

Please <a href="https://haverhill.com/account/register">log in</a> using your email address and password. Visit your Account home page to update your shipping address or enter additional addresses.

How do I check my account status?

Make sure you are logged into your account, then visit our Near & Dear Rewards page to view your account status, points balance, and more.

May I share my account, rewards, benefits, and points with a friend?

Rewards, points, and benefits are not transferable. You may use your rewards, points or benefits to purchase gifts for friends and family!

How do I reset my password?

Please visit <a href="https://haverhill.com/account/register">https://haverhill.com/account/register</a> and click “Forgot Password”. You may enter your email address and click “Submit”. If you have an active account with us, a link to reset your password will be emailed to your address on file.

Where can I find all of my Near & Dear account information?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

Will I receive rewards for purchases I made before creating my rewards account?

Purchases made before creating a rewards account will not accrue points; make sure you create a Near & Dear account before you purchase. For those who purchased before the Near & Dear program was created - any purchase you have made while logged into your account will count toward earning your tier status. You will have immediate access to the enhanced rewards once you earn a tier status.

What if I have an old email address or more than one email address and want to combine them?

Please contact Customer Care and our team will be happy to assist you with merging your accounts. Contact information is available here: <a href="https://haverhill.com/pages/concierge">https://haverhill.com/pages/concierge</a>

How do I earn points?

You will earn points on each purchase made, except when purchasing gift cards. The number of points earned per dollar spent depends on your Near & Dear account status. You can also earn points for certain non-purchase activities, such as joining the program or liking and sharing our pages on social media.

How many points do I need before I am eligible for rewards?

The minimum number of points that can be exchanged for rewards is 500. Near & Dear members may begin earning points immediately, but cannot exchange points for rewards until they have earned Emerald status.

Can I exchange or return a reward I received as a loyalty program member?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent (less a 30% restocking fee if the item was personalized) after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

Unused points will expire after one year of inactivity. Your birthday and special occasion gift rewards will expire after 30 days.

Are any types of purchases not eligible for points?

Purchases of e-gift cards are not eligible for points.

Are there limitations on the number of purchases or activities eligible for points?

There is no limit on the number of points you can earn based on purchases. Points earned for activities such as creating an account, liking and sharing on social media are limited to one time per activity.

When I earn points, can I redeem them immediately?

Near & Dear members may start redeeming points after achieving Emerald status.

How do I know how many points I have?

<a href="https://haverhill.com/pages/rewards">Click here</a> to log in and view your points balance and tier status.

What do I do if I believe points were not properly credited to my account?

Please contact <a href="https://haverhill.com/pages/concierge">Customer Care</a> and we can help.

What happens to my points if I return a product or an order is canceled?

Yes. If you return the entire order, we will refund you the total dollar amount spent (less a 30% restocking fee if the item was personalized) after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

How is my tier status determined?

Your VIP tier is determined by the amount you spend within any rolling 12 months period:<br><br><ul><li>Emerald, you must spend $500</li><li>Sapphire, you must spend $1500</li><li>Diamond, you must spend $3000</li></ul><br>Once you qualify, you will instantly move up and have access to that tier's benefits as long as you remain eligible. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

Does my tier status expire?

Once you are in Emerald, Sapphire or Diamond, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

What special occasions qualify for the special occasion reward?

That is entirely up to you; we each celebrate different special occasions. You might pick something traditional - like a loved one’s birthday or your wedding anniversary. Or you might pick something out of the box - like your child’s adoption day, or your half birthday. It is entirely up to you. All you need to do is tell us the month and day each year that you would like to receive your additional special occasion gift code. Special occasion gift codes expire 30 days after they are issued. Special occasion gift codes will be issued to your email on file.

How does the alterations reward work? Are there any limitations?

The alterations reward covers the cost of labor and domestic shipping within the United States (an additional fee may apply for international shipping). You will need to purchase the additional materials added to your piece - such as additional chain length, birthstones, symbols, or letters. There would be no additional cost to remove birthstones, symbols, or letters, to shorten a necklace or bracelet, or to resize a ring.