Designed to Live In
Inspired by New England sensibilities, Haverhill creates timeless and understated designs that are versatile for your every day. Each item is made to provide a flexible means of comfort, style, and personal expression throughout any occasion.
Our solid 14k gold items are made for everyday wear. You never have to take your piece off during exercise, showers, and sleep-- even while swimming in the pool or ocean. All materials are sustainably sourced, including our conflict-free, traceable and 100% recycled gold and naturally mined or lab-grown gemstones.
How do I care for my gold jewelry?
Solid 14k gold items will not oxidize or tarnish under normal conditions. To keep your 14k gold piece in good shape, you can safely clean it with a non-abrasive jewelry cleaner or with a dish soap and water mix. After cleaning, be sure to rinse completely and blot dry with a chamois cloth. Avoid extreme heat and open flame. Do not use cream-based jewelry cleaners on gold as they may contain harsh abrasives that will scratch the surface of the gold.
How do I care for my silver jewelry?
With proper care, your sterling silver will retain its beauty and character for many generations to come. However, silver that is regularly used typically needs less care. Haverhill encourages you to wear your silver every day. Gently use a soft polishing cloth when you remove your jewelry to enhance the luster. Sterling silver oxidizes over time, especially when exposed to salt or chlorinated water. In addition, chemical substances can be corrosive to silver, including perfumes, lotions and cosmetics.
How do I care for my jewelry with stones?
Our gemstones are sustainably sourced through natural mining or laboratory growth. To keep your gemstones clean and sparkly, safely clean them with a non-abrasive jewelry cleaner or with a dish soap and water mix. Do not let your items glide across any hard surfaces as this can scratch the gemstones.
How should I store my jewelry?
When you take off your fine jewelry, store it in the jewelry pouch or jewelry box.
Is my jewelry polishing cloth washable?
No. Jewelry polishing cloths provided by Haverhill are not washable.
How do I prevent my gold jewelry from fading?
Our solid 14k gold items will not oxidize or tarnish under normal conditions.
Is my jewelry covered by a warranty?
Yes. We cover basic repairs and manufacturing defects for two years from the date of purchase. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a Haverhill authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty. If your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your Haverhill jewelry.
Can my jewelry be repaired if it is out of warranty?
Yes. Contact us at firstname.lastname@example.org and we will happily assist you.
What is not covered by the warranty?
Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage.