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Have any questions?


How can I tell what the lengths of layered necklaces are in the photos on the website?

For a visual guide to the different necklace lengths, visit our Sizing Guide. We recommend 2” between necklaces for layering. For example, pair the Personalized Classic 3 Birthstone Necklace in 16” with our Adelaide Mini Necklacein 18”.

How should I arrange the birthstones in my HAVERHILL personalized jewelry?

There are so many fun ways to arrange birthstones! Some popular ways to arrange them are: - Oldest child/sibling to youngest child/sibling - Surrounding the children's birthstones with the parents' birthstones on either side - Accenting the family's birthstones with a neutral gemstone like White Topaz or Moonstone There are other creative ways to use birthstones outside of their intended month. - Create a fun ombre or gradient design by arranging birthstones in the same color family from dark to light - Alternate dark and light bithstones for a balanced design Contact us if you would like help choosing a birthstone arrangement. Our customer service representatives love helping create your designs!

Can I mix metals when I wear my jewelry?

Absolutely! Mixing and matching your favorite pieces in yellow gold, white gold and sterling silver allows you to add a pop of interest and to create your own style. The trick is to be intentional with your choices. Try matching the birthstones in your layered Bayberry bracelets to match the birthstones in a stack of Rosecliff rings, but alternate metals. Making sure the pieces have a similar style is more important to the overall look than the color of the metal.

What is a wish list?

Our wish list is a convenient way for you to keep track of the special pieces you have found. It allows you to keep track of all of your favorites and shopping activity whether you're on your computer, phone or tablet. You won't have to waste time searching all over again for that item you loved on your phone the other day - it's all here in one place! You can access your wish list by clicking here.

I am interested in carrying HAVERHILL jewelry at my store/boutique. Do you offer wholesale orders?

Thank you for your interest! We are not offering wholesale accounts at this time. Please contact us if you have any questions.

How do I use my polishing cloth?

To keep your jewelry looking its best, gently rub the surface of your jewelry with the cloth. Our jewelry cloths are treated with a cleaning agent which will remove any residue from the surface. Don't forget to wash your hands after using the polishing cloth to ensure the cleaning agent is removed. Do not wash the polishing cloth as it will remove the cleaning agent and it will not be as effective.