FAQ

Simply enter the code in the box marked "Gift Card or discount code" at checkout. The value of your gift card will be automatically deducted from your order. If a balance is owed, you can use a credit card or another form of payment. Kindly note that you can only use one gift card per transaction. HAVERHILL gift cards can only be used in the currency it was purchased in.

Yes. We offer financing through Affirm and Afterpay. You can find more information about both options here.

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We accept Visa gift cards only if the amount on the card is greater than the transaction total. We cannot process split payments with Visa gift cards and another form of payment. Please note, if you return an item purchased on a Visa gift card for a refund, the refunded amount will go back on to the Visa gift card.

Simply enter the code at checkout. On the order preview part of the page, there is a box labeled "Gift Card or discount code" where you can enter and apply your discount code to the order. Please note that discount codes are limited to one per order, and cannot be applied to previous purchases or gift cards.

It depends on the type of discount. If you’re redeeming loyalty points—converted into a discount code at checkout—you’ll be able to combine them with other eligible offers. However, most discounts cannot be combined. If a code cannot be used in combination with existing discounts, you’ll see a notification at checkout stating: "Code couldn’t be used with your existing discounts." If the discounts are configured to be stackable, all applicable discounts will be applied automatically.

Affirm offers clear, simple financing for your online purchases in just a few clicks:
1. Add your desired items to your shopping cart and select the Affirm payment option on our checkout page.
2. Enter a few basic pieces of information to identify yourself. Affirm will instantly let you know if you are approved for a loan.
3. Review your payment plan details and click “Confirm” to finalize the loan. Once you’re done, your purchase will be on its way! Just remember to pay your bills on or before their due dates or sign up for autopayment at http://www.affirm.com/pay.
You can learn more about Affirm here.

Afterpay is a "buy now, pay later" service that allows you to split your purchase into four interest-free installments, paid every two weeks. How to use Afterpay in just a few clicks:
1. Add your desired items to your shopping cart and select Afterpay as your payment method during checkout.
2. If you're new to Afterpay, you’ll need to sign up by providing your personal details and a valid debit or credit card. Approval is typically instant.
3. Download the Afterpay app and navigate to the "Card" tab to create a digital Afterpay card, which can also be added to Apple Pay or Google Pay.
4. When you're ready to pay in-store, use your mobile wallet to complete the purchase with the Afterpay card, or enter the card details in the installment input box. Upon approval, you’ll make the first of four equal payments immediately. The remaining three payments will be automatically deducted from your linked card every two weeks.

This may occur if you card was declined and you attempted to make the purchase again. We do not hold any charges from declined purchases. The duplicate transaction should be removed from your account once it has completed pending. Please reach out to your bank for more information.

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