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FAQ

Have any questions?

Account

How do I update my information?
Please log in using your email address and password. Visit your Account home page to update your shipping address or enter additional addresses.
How do I check my account status?
Make sure you are logged into your account, then visit our Near & Dear Rewards page to view your account status, points balance, and more.
May I share my account, rewards, benefits, and points with a friend?
Rewards, points, and benefits are not transferable. You may use your rewards, points or benefits to purchase gifts for friends and family!
How do I reset my password?
Please visit https://haverhill.com/account/register and click “Forgot Password”. You may enter your email address and click “Submit”. If you have an active account with us, a link to reset your password will be emailed to your address on file.
Where can I find all of my Near & Dear account information?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.
Will I receive rewards for purchases I made before creating my rewards account?
Purchases made before creating a rewards account will not accrue points; make sure you create a Near & Dear account before you purchase. For those who purchased before the Near & Dear program was created - any purchase you have made while logged into your account will count toward earning your tier status. You will have immediate access to the enhanced rewards once you earn a tier status.
What if I have an old email address or more than one email address and want to combine them?
Please contact Customer Care and our team will be happy to assist you with merging your accounts. Contact information is available here: https://haverhill.com/pages/concierge

The Haverhill Experience

Fast Turnaround

Personalized fine jewelry made in our Rhode Island studio in 1-3 days.

Designed to Live In

Handcrafted in solid 14k gold, so you’ll never have to take it off.

CUSTOMER CARE

Answers to all your questions, plus concierge service to help you create the perfect piece.

Sustainability & Ethics

Our commitment to the environment and to the causes we value.
ALTERATION GUIDE
loose gemstones and lettersd engraved on gold discs scattered on a white background
ADD TO YOUR JEWELRY
SIZING GUIDE
SHOP CHAIN EXTENDERS