FAQ
Have any questions?
Account
Please log in using your email address and password. Visit your Account home page to update your shipping address or enter additional addresses.
Make sure you are logged into your account, then visit our Near & Dear Rewards page to view your account status, points balance, and more.
Rewards, points, and benefits are not transferable. You may use your rewards, points or benefits to purchase gifts for friends and family!
Please visit https://haverhill.com/account/register and click “Forgot Password”. You may enter your email address and click “Submit”. If you have an active account with us, a link to reset your password will be emailed to your address on file.
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.
Purchases made before creating a rewards account will not accrue points; make sure you create a Near & Dear account before you purchase. For those who purchased before the Near & Dear program was created - any purchase you have made while logged into your account will count toward earning your tier status. You will have immediate access to the enhanced rewards once you earn a tier status.
Please contact Customer Care and our team will be happy to assist you with merging your accounts. Contact information is available here: https://haverhill.com/pages/concierge
The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.
CUSTOMER CARE
Answers to all your questions, plus concierge service to help you create the perfect piece.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.
