Privacy Policy

Effective Date: August 6th, 2025

At Haverhill, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.haverhill.com), make a purchase, or otherwise interact with us.

1. Scope & Consent

This policy applies to all users of our website, including customers in the United States, Canada, Australia, the United Kingdom, the European Union, and other international markets. By using our services, you consent to the data practices described in this policy. Users in the European Economic Area (EEA), UK, and other jurisdictions with privacy laws will receive additional disclosures and rights as described below.

2. Information We Collect

We collect information from you directly, automatically when you use our site, and from third parties. This includes:

• Personal Identifiers: Name, email address, billing and shipping addresses, phone number.

• Payment Information: Credit/debit card details (processed securely via third-party payment processors such as Shopify Payments, PayPal, or other gateways — we do not store full card numbers).

• Order History and Purchase Preferences

• Account Credentials (if you create an account)

• Device and Usage Information: IP address, browser type, device information, pages visited, time spent.

• Location Data (if allowed by your device settings)

• User-Generated Content: Reviews, photos, feedback submitted via forms or email

3. How We Use Your Information 

We use the information we collect to:

• Process and fulfill orders

• Manage your account

• Communicate with you about your orders and customer service inquiries

• Send marketing communications (with your consent, where required)

• Send reminders for cart or browser abandonment (with your consent, where required)

• Send promotional material through direct mail

• Analyze website usage and improve functionality

• Detect and prevent fraud and security incidents

• Comply with legal obligations

• Support targeted advertising and retargeting campaigns via third-party platforms such as Meta (Facebook/Instagram), Google, and others (where permitted)

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site performance, and support marketing efforts. Cookies are small text files stored on your device when you visit our site.

When you first visit haverhill.com, a cookie banner will appear giving you the ability to:

• Accept all cookies

• Decline all non-essential cookies

• Set your Preferences to choose which categories of cookies you allow

The types of cookies we may use include:

• Strictly Necessary Cookies – Essential for the operation of our website, such as enabling checkout and site security. These cannot be disabled.

• Functional Cookies – Allow the website to remember your preferences and provide enhanced features.

• Performance Cookies – Collect anonymous data to help us understand how visitors interact with the site.

• Targeting Cookies – Used to deliver relevant advertising based on your interests and browsing history.

When do you see the cookie banner?

If you’re visiting from a place that legally requires us to ask for cookie consent (like the EU, UK, or California), you’ll see a cookie banner. That banner lets you accept all cookies, reject non-essential ones, or choose which types to allow.
If you're not in one of those places, the cookie banner won’t appear, and you will not be able to change cookie consent preferences from our Customer Data Request page. You can still manage cookies through your browser settings at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers who perform services on our behalf (e.g., payment processors, shipping carriers like UPS and FedEx, marketing platforms, website hosting)

• Legal Authorities when required to comply with laws or legal process

• Third Parties (e.g., social platforms or analytics services) only with your explicit consent, such as through our cookie banner or integrated tools like social sharing buttons

We use third-party payment processors and do not control how they handle or secure your payment information. While we require them to comply with PCI DSS and other data security standards, we are not responsible for breaches or issues that arise from their systems.

6. Your Rights & Choices 

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data

• Correction: Update or correct inaccurate data

• Deletion: Request deletion of your personal data, subject to exceptions

• Opt-Out of Marketing: Unsubscribe from emails via the link in our messages

• Cookie Preferences: Adjust via our cookie banner or your browser settings

Residents of California, the European Union, and the United Kingdom may have additional rights under local laws such as the California Consumer Privacy Act (CCPA/CPRA) or General Data Protection Regulation (GDPR). These rights may include the right to object to processing or request data portability.

U.S. customers may be charged applicable state and local sales taxes during checkout. International customers (e.g., in the EU, UK, Canada, Australia) may be responsible for VAT, duties, or import taxes as required by their country. These charges are not included in the final order price unless otherwise noted.

To submit a data request, please visit our Customer Data Request page.

7. Data Retention 

We retain your information for as long as needed to fulfill your orders, provide customer service, meet legal obligations, and resolve disputes.

We also retain order information and usage data to conduct business performance analysis and improve our product offerings.

8. International Data Transfers 

Your information may be transferred to and processed in the United States and other countries that may not have the same level of data protection as your home jurisdiction. We do not store your personal information outside the United States; however, our service providers and technology partners may process data in other countries depending on their infrastructure. We use safeguards such as Standard Contractual Clauses (SCCs) for international transfers where required.

9. Children’s Privacy 

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

10. Data Security 

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

11. Third-Party Sites & Services 

Our website may contain links to third-party sites or use embedded services. We are not responsible for their privacy practices. Please review their policies before interacting with them.

12. Updates to This Policy 

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this version was published. Significant changes will be posted on our website and/or communicated by email if applicable.

13. Contact Us

 If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Haverhill Leach, Inc.
Email: assistance@haverhill.com
Phone: 401-575-2917
Mailing Address: 99 Water St., BLDG B, STE 5, Warren, RI 02885

Thank you for trusting Haverhill with your information.