FAQ
Have any questions?
Exchanges
How do I exchange my jewelry?
Contact us with your order number, and our customer service representatives will be happy to discuss your options. Exchanges are limited to one per order.
I was given a piece of HAVERHILL jewelry as a gift. Can I exchange it for something else on the website?
Contact us with the order number found on the outside of the package, and our customer service representatives will be happy to discuss your options. Exchanges are limited to one per order.
When will my exchange ship?
Exchanges typically ship out within 3 business days after we receive and inspect the original order in our studio.
How do I exchange my item?
Contact us with your order number or customer's name, and our customer service representatives will be happy to discuss your options. Exchanges are limited to one per order.
The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.
CUSTOMER CARE
Answers to all your questions, plus concierge service to help you create the perfect piece.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.
