Customer Care
We’re at your service.
Contact our Customer Care team with any questions about your order. We also offer concierge service – one-on-one consultations with a stylist so you can design a beautiful, meaningful piece.
Hours:
Monday – Friday, 9am – 7pm ET
Saturday 10am – 5pm ET
Our Customer Care team delights in speaking to all of you – hearing your stories, helping you design gifts, and more. We value them highly, supporting and protecting them in their role. On the exceptionally rare occasions when someone is rude or abusive, the team will politely and immediately end the call.
- Check FAQ
- Chat with us
- Write us an email
- Call us at +1 401-575-2917
- Add to your jewelry here
Customer Care
We’re at your service.
The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.
Sizing Guide
Effortlessly find the perfect fit for yourself and your loved ones.
Financing
Enjoy complimentary zero interest for up to 12 months with Affirm.
Returns & Warranty
Shop with ease and confidence with our policies.
Design Alterations
Enhance your existing Haverhill jewelry as your story evolves.
Signature Packaging
Beautifully delivered in our complimentary gift wrap and packaging.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.