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FAQ

Have any questions?

General

Does HAVERHILL use real gemstones?
We proudly use both natural and sustainably grown gemstones. Our sustainably grown gemstones include Diamonds, Alexandrites, Aquamarines, Emeralds, Rubies, and Sapphires. These gemstones are grown in a lab from a “seed," which mimics their formation in nature. Sustainably grown precious gemstones are genuine gemstones and are chemically, physically and optically identical to naturally mined stones. We do not use imitation or glass stones. Learn more about our sustainability efforts here.
Does HAVERHILL use real gold?
Yes, we use solid 14k yellow and white gold. Learn about our ethics and practices for using recycled gold here.
Can I order a custom arrangement of birthstones and letters?
Yes! Contact us, and our customer service representatives will happily look into the available options for your custom design.
Can I request a custom size or length if I do not see it as an option?
Yes! If you need a specific ring size or necklace length that is not available on our site, Contact us and our customer service representatives will let you know the available options and the associated costs.
How big are HAVERHILL gemstones?
We use a mix of gemstone sizes in our collections. Visit our sizing guide for a printable side by side illustration of our gemstones. Be sure to select Imperial or Metric, and adjust your printer's settings to print the guide to scale.
Can I wear my jewelry to the gym?
answer
How long will it take to make my order?
Production time for each piece of jewelry is listed on the Product Page. As soon as you place your order, our jewelers get right to work selecting and setting your gemstones and other elements. Each piece is custom made in our Rhode Island studio and will be ready to ship in 1-4 business days (Monday through Friday, excluding bank holidays). Many items are ready to ship the same day you order if you place your order before 2:00 p.m. Eastern time. Please note, Production Time does not include weekends or bank holidays.
Can I cancel my order?
Our production team works very hard to get your order made as quickly as possible. If you need to change or cancel your order, please contact us within an hour of placing your order. Cancellations made after the one hour window may be subject to a cancellation fee.
If I place an order today, how long will it take to be delivered?
You can use the Shipping Estimator on the product page to get an estimated delivery date. Our jewelry ships out in 1 - 4 business days, depending on the production time. For the exact production time, please check the item's product page. The delivery date depends on your chosen shipping method. UPS Ground takes approximately 1 - 5 business days to arrive. Faster shipping options are available at checkout. We offer UPS 2nd Day Air® and Next Day Air®.

The Haverhill Experience

Fast Turnaround

Personalized fine jewelry made in our Rhode Island studio in 1-3 days.

Designed to Live In

Handcrafted in solid 14k gold, so you’ll never have to take it off.

CUSTOMER CARE

Answers to all your questions, plus concierge service to help you create the perfect piece.

Sustainability & Ethics

Our commitment to the environment and to the causes we value.
ALTERATION GUIDE
loose gemstones and lettersd engraved on gold discs scattered on a white background
ADD TO YOUR JEWELRY
SIZING GUIDE
SHOP CHAIN EXTENDERS