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FAQ

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Warranty

Is my HAVERHILL jewelry covered by a warranty?

Yes. We cover basic repairs and manufacturing defects for two years from the date of purchase. Please retain your confirmation email or receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a HAVERHILL authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty, but we are happy to repair it for you. Similarly, if your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your HAVERHILL jewelry. Contact us for more information.

What is not covered by the warranty?

Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage. Contact us for more information.

Can you repair my jewelry if it is out of warranty?

Yes. Depending on the type of repair needed, a fee may apply. Contact us and our customer service representatives will be happy to assist you.