FAQ

Production time for each piece of jewelry is listed on the Product Page. As soon as you place your order, our jewelers get right to work selecting and setting your gemstones and other elements. Each piece is custom made in our Rhode Island studio and will be ready to ship in 1-4 business days (Monday through Friday, excluding bank holidays). Many items are ready to ship the same day you order if you place your order before 2:00 p.m. Eastern time. Please note, Production Time does not include weekends or bank holidays.

You can use the Shipping Estimator on the product page to get an estimated delivery date. Our jewelry ships out in 1 - 4 business days, depending on the production time. For the exact production time, please check the item's product page. The delivery date depends on your chosen shipping method. UPS Ground takes approximately 1 - 5 business days to arrive. Faster shipping options are available at checkout. We offer UPS 2nd Day Air® and Next Day Air®.

Our production team works very hard to get your order made as quickly as possible. If you need to change or cancel your order, please contact us within an hour of placing your order. Cancellations made after the one hour window may be subject to a cancellation fee.

Our production team works very hard to get your order made as quickly as possible. If you need to change your order, please contact us within an hour of placing your order. Please note, if your piece is already in production, there may be a small change fee, and the shipping date may also be affected. If you have already received your order and need to make a change, contact us to discuss the best options to alter or exchange your order.

Yes! Contact us with the items you are interested in and the quantity, and our customer service representatives will happily help you.

No worries! We can change a birthstone on an item that you have already received. Contact us with your order number, which can be found on the shipping label.

We send a confirmation email with every order. Be sure to check all inboxes just in case it snuck its way into the junk or promotions folder. If you have not received a confirmation email, please contact us. The order number can also be found on the shipping label attached to your package.

Contact us, and our customer service representatives can look up your order history and find the details of your order. We do not store credit card information.