Free Ground Shipping for orders $150+
Free 2 Day Shipping for orders $495+
Free Ground Shipping for orders $150+
Free 2 Day Shipping for orders $495+
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FAQ
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Orders
How long will it take to make my order?
Production time for each piece of jewelry is listed on the Product Page. As soon as you place your order, our jewelers get right to work selecting and setting your gemstones and other elements. Each piece is custom made in our Rhode Island studio and will be ready to ship in 1-4 business days (Monday through Friday, excluding bank holidays). Many items are ready to ship the same day you order if you place your order before 2:00 p.m. Eastern time. Please note, Production Time does not include weekends or bank holidays.
If I place an order today, how long will it take to be delivered?
You can use the Shipping Estimator on the product page to get an estimated delivery date. Our jewelry ships out in 1 - 4 business days, depending on the production time. For the exact production time, please check the item's product page. The delivery date depends on your chosen shipping method. UPS Ground takes approximately 1 - 5 business days to arrive. Faster shipping options are available at checkout. We offer UPS 2nd Day Air® and Next Day Air®.
Can I cancel my order?
Our production team works very hard to get your order made as quickly as possible. If you need to change or cancel your order, please contact us within an hour of placing your order. Cancellations made after the one hour window may be subject to a cancellation fee.
I made a mistake when placing my order- how can I fix it?
Our production team works very hard to get your order made as quickly as possible. If you need to change your order, please contact us within an hour of placing your order. Please note, if your piece is already in production, there may be a small change fee, and the shipping date may also be affected. If you have already received your order and need to make a change, contact us to discuss the best options to alter or exchange your order.
Does HAVERHILL offer discounts for bridal parties or group orders?
Yes! Contact us with the items you are interested in and the quantity, and our customer service representatives will happily help you.
I received my order and realized I selected the wrong birthstone. Can I switch out the stone for the correct one?
No worries! We can change a birthstone on an item that you have already received. Contact us with your order number, which can be found on the shipping label.
Where can I find my order number?
We send a confirmation email with every order. Be sure to check all inboxes just in case it snuck its way into the junk or promotions folder. If you have not received a confirmation email, please contact us.
The order number can also be found on the shipping label attached to your package.
How can I reorder an item?
Contact us, and our customer service representatives can look up your order history and find the details of your order. We do not store credit card information.
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The Haverhill Experience
Fast Turnaround
Personalized fine jewelry made in our Rhode Island studio in 1-3 days.
Designed to Live In
Handcrafted in solid 14k gold, so you’ll never have to take it off.
CUSTOMER CARE
Answers to all your questions, plus concierge service to help you create the perfect piece.
Sustainability & Ethics
Our commitment to the environment and to the causes we value.