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FAQ

Have any questions?

Gifting

Does HAVERHILL sell gift cards?

Yes! Our e-gift card offers a wonderful way for your loved one to pick out a gift that suits them perfectly.

How is HAVERHILL jewelry packaged?

All of our jewelry is wrapped in our signature HAVERHILL gift box and includes a luxurious pouch. The gift box is tied with a ribbon and wrapped in tissue paper. We do not include any paper receipts or invoices in the package, so no worries about spoiling a surprise gift! All transaction information is sent electronically to the email address used to place the order. If you would like us to include a complimentary gift note, please include the message in the "Add Gift Note" section at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

Can I include a gift message with my order?

Yes! You will be given the opportunity to write a personalized gift message when you check out. Click the "Add Gift Note" button to write your message. If you would like to add a personalized message after you have placed your order, contact us and our customer service representatives will accommodate your request, depending on where your order is in the packaging process.

Is there a receipt included in my package?

No, we do not include a receipt in the package. All of our receipts are digital, and can be found in the order confirmation email. If you are sending a gift, we encourage you to leave a gift note for the recipient. You can do so in the "Add Gift Note" box at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

I received a gift of HAVERHILL jewelry and do not know who sent it to me. How can I tell who sent the gift?

Lucky you! Find the order number located on the shipping label, and contact us for more information.

I received my order and realized I selected the wrong birthstone. Can I switch out the stone for the correct one?

No worries! We can change a birthstone on an item that you have already received. Contact us with your order number, which can be found on the shipping label.