FAQ

Yes! Our e-gift card offers a wonderful way for your loved one to pick out a gift that suits them perfectly.

All of our jewelry is wrapped in our signature HAVERHILL gift box and includes a luxurious pouch. The gift box is tied with a ribbon and wrapped in tissue paper. We do not include any paper receipts or invoices in the package, so no worries about spoiling a surprise gift! All transaction information is sent electronically to the email address used to place the order. If you would like us to include a complimentary gift note, please include the message in the "Add Gift Note" section at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

Yes! You will be given the opportunity to write a personalized gift message when you check out. Click the "Add Gift Note" button to write your message. If you would like to add a personalized message after you have placed your order, contact us and our customer service representatives will accommodate your request, depending on where your order is in the packaging process.

No, we do not include a receipt in the package. All of our receipts are digital, and can be found in the order confirmation email. If you are sending a gift, we encourage you to leave a gift note for the recipient. You can do so in the "Add Gift Note" box at checkout. Please note that for international orders, we are required to include a packing slip with a brief description of the item for customs purposes.

Lucky you! Find the order number located on the shipping label, and contact us for more information.

No worries! We can change a birthstone on an item that you have already received. Contact us with your order number, which can be found on the shipping label.