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Close-up view of a Rosecliff Stackable ring and Newport necklace featuring Aquamarine gemstones in 14k yellow gold.
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Customer Care FAQ

We know that your HAVERHILL jewelry is deeply personal and meaningful. They're pieces that can grow along with your family and commemorate the milestones along your life's journey. We honor your patronage by going above and beyond to ensure that your experience with us is nothing short of exceptional.

Personalized 3 Letter & 4 Birthstone necklace featuring four 4mm gemstones & three 0.25in flat discs on a 1.17mm cable chain.

The Customer Care team also provides styling consultations to help you create a piece that's just the right look and size. Which colors look good together? How should I arrange the stones? Our team assists you every step of the way, and you're able to see the piece throughout the entire design process.

Two Haverhill signature gift boxes featuring a Warren birthstone ring with accent diamonds and a Rosecliff Circle necklace.

This was one of the best customer experiences I’ve ever had with any business.

Camila

"What size/length should I get?"

Many customers look for guidance in selecting a piece that needs to be a particular size or length. Our team will refer you to our online sizing guide and ask questions to help you choose: How tall is she? What's her frame size? Does she usually wear close-fitting necklaces or longer ones? With this information, our experienced staff can offer savvy advice on selecting the right size.

Woman wearing a Newport Grand Turquoise necklace and a Large Flat Heart pendant engraved with A + H on an Adelaide chain.

"I ordered the wrong size – what do I do?"

Sometimes, customers make their best guess as to size and it doesn't quite work out. Not to worry – we do alterations! We offer free ring resizing (within one full size) within 30 days of the purchase date. If the ring needs to go up more than one size, or it's more than 30 days after purchase, there's a small fee.

Close-up of a woman's hand wearing stacked Rosecliff and Warren rings featuring sapphire, Nantucket blue topaz, and diamonds.

Need to make a necklace longer? We offer chain extenders. Need a necklace or bracelet to be significantly bigger or smaller? Contact the team and they'll guide you through our easy exchange process.

Woman wearing a Newport Aquamarine necklace, a White Topaz Greenwich Flower necklace, and a Bayberry Sapphire Long necklace.

"If I buy an item now, can I add to it later?"

YES. With very few exceptions, you can add gemstones, letters, and length to necklaces and bracelets. The process is quick and easy, and our team can walk you through it in just minutes.

Woman wearing a Rosecliff Small Circle Diamond necklace, Providence 3 Sapphire pendant, & Bayberry 11 White Topaz necklace.

We love offering personalized jewelry that can grow along with your family. And we're proud that purchasing personalized jewelry at HAVERHILL is virtually risk-free. Unlike most jewelry companies, we accept alterations, exchanges, and even returns on all customized pieces. Your complete satisfaction is our goal.

Close-up of woman's wrist wearing four personalized bracelets featuring letter discs and 4mm and 6mm bezel set gemstones.

"Can I get this item with this stone?"

Often customers want to know whether a particular gemstone is available in a specific style. This is one of the easier questions our team can answer: at the top of every product page on the site, you'll find a chart showing which birthstones are available for that item. (For personalized pieces, you'll find that information when you click on the "Personalize Product" link.)

Greenwich Solitaire Opal & Diamond ring, Providence Emerald stud earrings, & a personalized 1 Letter & 1 Birthstone bracelet.

"How would these stones look together?"

When selecting a new piece of jewelry, customers want to know how it'll look with the pieces they already wear. With their extensive knowledge of products and colors, the Customer Care team can describe how different shades, tones, and shapes will complement each other. Often they can even share images that help illustrate a jewelry combination you have in mind.

A woman wearing four bracelets, each featuring at least one 4mm briolette cut, bezel set gemstone on a 1.17mm cable chain.

"I forgot to (...)!"

Sometimes, when placing an order, a customer will forget something, such as including a gift note or using a discount code. Happily, these are easy fixes. Just contact the team as soon as you remember and they'll adjust your order.

Personalized Adelaide 3 Pavé Birthstone Link bracelet, Warren ring, Rosecliff rings, & Clover stud earrings.

"So, something interesting happened to my jewelry..."

Sometimes, no matter how careful we are, something happens to our jewelry. Maybe the dog tried to chew on your letter bracelet, or you accidentally knocked your Warren ring into a door. Trust us, our team has heard it before.

Let the team know exactly what happened and they'll assess the damage and give you an estimate for the cost of repair. (Jewelry that's damaged by accident, negligence, or other factors unrelated to materials or workmanship are not considered under warranty.) We want you to continue to enjoy your jewelry.

Five Providence stud earrings featuring amethyst, pink tourmaline, emerald, peridot, & sapphire are held between two fingers.

A dedicated team

A headshot portrait of Kristin smiling while wearing a Large Flat Heart pendant necklace, Rosecliff earrings & a Warren ring.

We want your shopping experience at HAVERHILL to be exceptional. Contact our wonderful Customer Care team any time you want assistance, need advice, or just want to share how much you're enjoying your new jewelry. We look forward to hearing from you.

Two rows of a personalized Newport necklace featuring the same alternating five gemstone pattern in 14k yellow gold.

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